Privacy Policy

1. Information We Collect

When you interact with ShopifySpeedUp, we may collect the following types of information:

• Contact Information: Your name, email address, and any details you provide when submitting our contact form or requesting a quote.
• Store Information: Your Shopify store URL and related performance data (PageSpeed scores, load times) that you share with us or that we gather as part of our audit process.
• Payment Information: Billing details processed through our secure payment providers. We do not store full credit card numbers on our servers.
• Usage Data: Information about how you interact with our website, including pages visited, time spent, referring URLs, and browser/device type.
• Communications: Records of correspondence between you and our team via email or contact forms.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To deliver the speed optimization services you've purchased or requested.
• To communicate with you about your project, provide updates, and deliver your performance report.
• To respond to inquiries submitted through our contact form.
• To send service-related emails (order confirmations, project updates, completion notices).
• To improve our website, services, and customer experience based on usage patterns.
• To comply with legal obligations and resolve any disputes.

We do not use your information for unsolicited marketing without your explicit consent. If you've subscribed to our newsletter, you may unsubscribe at any time via the link in any email we send.

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist in operating our website and delivering services (e.g., payment processors, email delivery providers). These parties are bound by confidentiality obligations and may not use your data for other purposes.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfer: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website.
• With Your Consent: For any other purpose, only with your explicit prior consent.

4. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. These include:

• Essential Cookies: Required for the website to function correctly (e.g., session management).
• Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics). Data is aggregated and anonymized.
• Live Chat Cookies: Set by our live chat provider (Tidio) to support customer conversations.

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect website functionality. Most browsers allow you to refuse or delete cookies — please consult your browser's help documentation for instructions.

5. Data Security

We take data security seriously and implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted to and from our website.
• Secure, access-controlled systems for storing client information.
• Limited staff access — only team members who need information to complete your project can access it.
• Regular review of our security practices and procedures.

While we strive to protect your information, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to using industry best practices.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law:

• Client project data (communications, reports, store access logs) is retained for 3 years after project completion for support and dispute resolution purposes.
• Contact form submissions are retained for 12 months unless they convert to a client relationship.
• Newsletter subscriptions are retained until you unsubscribe.
• Financial records are retained for 7 years as required by applicable law.

You may request deletion of your personal data at any time by contacting us (subject to legal retention requirements).

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request erasure of your personal data ("right to be forgotten"), subject to legal requirements.
• Portability: Request your data in a structured, machine-readable format.
• Objection: Object to processing of your data for direct marketing purposes.
• Restriction: Request restriction of processing in certain circumstances.

To exercise any of these rights, please contact us at info@shopifyspeedup.com. We will respond within 30 days.

8. Shopify Store Access

When you engage our services, we request Shopify collaborator access to your store. Here is exactly how we handle this access:

• We request only the minimum permissions necessary to complete your optimization project (theme access).
• We never request or require your Shopify account login password.
• Collaborator access is fully under your control — you can revoke it at any time from your Shopify admin.
• We do not access, copy, or retain any customer data, order data, or financial data from your store.
• All changes made to your theme are documented in the project report delivered to you upon completion.
• We take a full backup of your theme before beginning any work.

9. Third-Party Services

Our website and services integrate with the following third-party providers, each with their own privacy policies:

• Google Analytics: Website usage analytics. Google Privacy Policy →
• Tidio: Live chat support. Tidio Privacy Policy →
• Payment Processors: Secure payment handling. Payment processors are PCI-DSS compliant.

We are not responsible for the privacy practices of these third-party services and encourage you to review their respective privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page.
• Notify active clients via email for significant changes.
• Post a notice on our website homepage for 30 days following material updates.

Your continued use of our services after any changes constitutes your acceptance of the updated policy. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or have concerns about how we handle your information, please contact us:

• 📧 Email: info@shopifyspeedup.com
• 🌐 Website: shopifyspeedup.com

We aim to respond to all privacy-related inquiries within 5 business days.