Please read these terms carefully before using our services. By engaging ShopifySpeedUp, you agree to these terms and conditions.
Plain English Summary: We do professional Shopify speed optimization. You grant us collaborator access, we do the work, we deliver a report. We guarantee measurable improvement or we keep working for free. One-time payment, no recurring fees, no hidden costs.
By accessing our website (shopifyspeedup.com), submitting a contact form, placing an order, or engaging any of our services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.
These terms constitute a legally binding agreement between you ("Client") and ShopifySpeedUp ("we," "us," or "our"). We reserve the right to update these terms at any time, with notice provided on our website.
ShopifySpeedUp provides professional Shopify store speed optimization services. Our services include, depending on the package selected:
The specific scope of work is defined by the package selected (Basic, Standard, or Premium) as described on our pricing page at the time of purchase. We reserve the right to adjust package contents with reasonable notice.
To enable us to deliver our services, you agree to:
We cannot be held responsible for delays or suboptimal results caused by failure to meet these obligations.
Our services are provided on a one-time payment basis. There are no recurring fees, monthly charges, or hidden costs.
Payment is due in full prior to commencement of work. We accept major credit cards and other payment methods as indicated at checkout. All prices are in USD. Currency conversion rates, if applicable, are determined by your payment provider.
By providing payment, you authorize us to charge the selected package amount. You represent that you have the authority to authorize the payment method used.
We guarantee a measurable improvement in your store's PageSpeed score upon completion of our work. Specifically:
Guarantee: If your Google PageSpeed Insights score does not improve measurably after our optimization, we will continue working on your store at no additional charge until a measurable improvement is achieved.
This guarantee applies under the following conditions:
The guarantee does not cover performance degradation caused by client-side changes made after our work is completed, including installation of new apps, theme modifications, or third-party script additions.
We stand behind our work. Our refund policy is as follows:
To request a refund or invoke our guarantee, contact us at info@shopifyspeedup.com with your order details.
When you grant us Shopify collaborator access, you acknowledge and agree to the following:
Security Notice: ShopifySpeedUp will never request your Shopify admin password, personal login credentials, or payment provider credentials. All access is via Shopify's official collaborator system only.
We aim to deliver all optimization work within the following timeframes from the date collaborator access is granted:
These timelines are estimates. Delivery may take longer for stores with highly complex themes, significant technical issues, or if additional information is required from you. We will communicate any delays promptly.
Delivery is complete when we send you the performance report detailing all changes made, before and after PageSpeed scores, and load time improvements.
If you have not reviewed the delivery within 7 business days of receiving the report, the project is considered accepted.
All optimizations, code modifications, and improvements we make to your Shopify theme become your property upon delivery and payment. We retain no ownership over changes made to your store.
ShopifySpeedUp retains ownership of its proprietary methodologies, tools, processes, and systems used in delivering our services. These are not transferred to you as part of the service.
You grant us permission to reference the fact that we have worked with your store (e.g., in case studies or portfolio examples) unless you request otherwise in writing. We will not disclose specific revenue figures, conversion rates, or other sensitive business metrics without your explicit consent.
To the fullest extent permitted by applicable law, ShopifySpeedUp's liability for any claim arising from our services is limited to the amount you paid for the specific service giving rise to the claim.
We are not liable for:
We take full responsibility for any downtime or store damage directly caused by our team during the optimization process. In the unlikely event of store damage caused by our work, we will restore from the backup we took and redo the work at no charge.
You may not use our services for stores that:
We reserve the right to refuse service to any client at our sole discretion, with a full refund of any payment made.
Either party may terminate the service agreement under the following circumstances:
Upon termination, any collaborator access granted should be revoked by you via your Shopify admin dashboard.
These Terms of Service shall be governed by and construed in accordance with applicable laws. Any disputes arising under these terms shall first be attempted to be resolved through good-faith negotiation between the parties.
If you have a dispute with us, please contact us at info@shopifyspeedup.com first. We are committed to resolving issues quickly and fairly — most concerns can be resolved through direct communication.
These terms constitute the entire agreement between you and ShopifySpeedUp with respect to our services and supersede all prior agreements or understandings.
If you have questions about these Terms of Service or need clarification on any point, please contact us:
We typically respond within 24 hours on business days. For urgent matters, please indicate "URGENT" in your email subject line.
Now that you know the terms, let's make your store lightning fast. Guaranteed.